Anna Schneider

Philosophy in Departmental Role

In the world of industrial laser welding, true customer value is delivered long after the sale is made. My philosophy as a Service & Support Manager is to ensure that every Sigma Laser system continues to operate with uncompromising precision, safety, and reliability throughout its entire lifecycle. I believe that a well-maintained laser welding machine is not just a piece of equipment—it is the beating heart of a production line, driving quality, efficiency, and profitability for our customers.

For me, service is not a reactive task—it’s a strategic partnership. Every installation is the beginning of a long-term commitment to maximize uptime, minimize operating costs, and extend machine lifespan. I work closely with customers to implement preventive maintenance schedules, fine-tune laser parameters for specific materials, and provide technical training that empowers operators to work with confidence and precision.

I also see every service call, whether on-site or remote, as an opportunity to strengthen trust and reinforce Sigma Laser’s reputation for German engineering excellence. By combining real-time diagnostics, field-proven repair strategies, and clear communication, I ensure that problems are solved swiftly—often before they impact production.

Ultimately, my philosophy is simple: machines don’t just need to work—they need to work at their best, every day. Through proactive service, responsive support, and continuous feedback to our R&D team, I help ensure that every Sigma Laser customer gains not just a machine, but a competitive edge in their industry.